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Conditions of Use

1. YOUR ACCOUNT, PASSWORD AND SECURITY
You are responsible for maintaining the confidentiality of your PUD account number and password. You are completely responsible for all activities that occur under your password or customer number. You agree to immediately notify Columbia River PUD of any unauthorized use of your password or account number or any other breach of security.

2. BILL NOTIFICATION
If you have signed up to receive your bill online, you will no longer receive a paper bill. Instead, you will receive your bill via email. You are responsible for notifying Columbia River PUD of any changes to your email address. Failure to do so may result in late charges.

3. BILLING DISPUTE RESOLUTION
If you have questions about your bill or dispute any portion of your bill, you should promptly call the Columbia River PUD at 503-397-1844 during office hours, or visit our office at 64001 Columbia River Hwy, Deer Island, OR 97054, or send an e-mail toCustomer Accounts. Your questions or concerns about your bill will be reviewed. If the dispute is not resolved, a billing supervisor will review the bill with you. If after you meet with a billing supervisor the dispute remains, you have a right to appeal to the Board of Directors. If the bill is determined to be incorrect, Columbia River PUD will promptly issue a corrected bill.

4. MODIFICATIONS TO TERMS AND CONDITIONS OF SERVICE
Columbia River PUD may change the Conditions of Use for Account Online from time to time. Any changes to the terms and conditions of service for Account Online will be posted at this web site and you shall be bound by any modifications to the Conditions of Use.

5. TERMINATION
Columbia River PUD may block online access to your account if Columbia River PUD determines (a) that you have violated or acted inconsistently with the Conditions of Use or (b) that you have violated the rights of Columbia River PUD.